The following are example responsibilities of this position and are, as such, not meant to be exhaustive, nor convey every responsibility that may vary over time, without changing the essence of this position:  

• CRM System Management: Provide day-to-day support for Salesforce, including system configuration, updates, troubleshooting, and ensuring it aligns with business needs. 

• CRM Training and Change Management: Provide training on Salesforce features, best practices, and workflows to ensure effective use of the CRM system across teams. Support the communication, rollout, and adoption of new CRM features or updates, ensuring smooth transitions and addressing user feedback to drive engagement and system effectiveness. 

• Sales Process Support: Support client teams in managing and tracking the sales/business development process, ensuring CRM data is consistently updated and accurate to facilitate effective business and resource planning. 

• Pipeline and Opportunity Management: Monitor and manage the pipeline, ensuring accurate forecasting, tracking of opportunities, and identifying any bottlenecks to maintain pipeline health and sales performance 

• Data Analysis and Reporting: Analyse and generate reports based on CRM data, comparing and integrating findings with data from other systems, such as project management tools or timesheets, to deliver a comprehensive view of business performance. Ensure a clear understanding of how reports and associated insights are interrelated, drawing connections between CRM data and other metrics to provide actionable recommendations that support forecasting, pipeline management, and overall decision-making. 

• Performance Tracking and Reporting: Track sales performance against goals, and other key metrics, providing reports, insights, and recommendations to optimise performance and achieve business objectives. 

• Process and Workflow Optimisation: Document, maintain, and streamline processes and workflows to ensure consistency, scalability, and efficiency across the teams, identifying opportunities for continuous process improvement. 

• Cross-Functional Collaboration: Collaborate with Practices, Finance, IT, and other teams to ensure seamless integration between Salesforce and other systems, ensuring CRM outputs align with broader business processes and data requirements.  

Education, Experience, Knowledge & Other Skills  

The following criteria outline the minimum hiring criteria for this position, unless otherwise stipulated below as “preferred,” or “a plus.”  

• Undergraduate or advanced degree in business, marketing or a related discipline, with 4 or more years’ sales operations, CRM management, or related experience.  

• Strong proficiencies with Salesforce CRM required. This includes the ability to report and analyse CRM-related data, work within the system and make basic system changes and be able to liaise with Salesforce and/or other related agencies to lead required platform changes/enhancements. 

• Experience analysing data from various sources to extract insights, identify trends, and drive performance improvements across different data sets. 

• Strong knowledge of sales principles, pipeline management, and operational workflows, with the ability to optimise processes and support cross-functional teams 

• Knowledge of the management consulting and/or life sciences industry is preferred  

• Communication: strong communication skills, both written and verbal. Track record of proactive communication in the work environment, including proactively seeking feedback to improve capabilities. Understands varying cross-functional roles and responsibilities and adapts communications accordingly. Communicates technical information in a manner that others can assimilate 

• Collaboration: strong collaboration skills and proven ability to work well within teams. Knows how to identify and leverage diversity within teams 

• Project Management, Time Management & Organisation: demonstrated abilities to effectively support projects to ensure on-time, within-budget, and high-quality deliverables. Demonstrates high attention-to-detail and quality. Proven abilities to operate autonomously when needed and make decisions with confidence. Recognises shifts in priorities and other changes that impact work and adjusts accordingly 

• Influencing & Stakeholder Management: demonstrated ability to effectively manage routine interactions and communications with stakeholders. Proactively plans stakeholder interactions and communications into process and approach 

• Achieving Results: consistent track record of meeting or exceeding assigned goals and objectives. Proven abilities to navigate well through change and ambiguity 

We are committed to doing our part in the broader communities in which we work and live. As such, all employees will play their part in supporting our broader business mission, vision, purpose and the Prescient brand as well as our commitment toward optimising the social and environmental elements of our communities. We will support these efforts by ensuring regular communications, periodic trainings, volunteering, and other relevant activities. People managers will play a particularly active role in this by assuming responsibilities for certain social and environmental activities that we support as an overall organisation.  

We are an equal opportunity employer and fully comply with applicable legislation in all the geographies in which we operate. Applicants are considered for positions without regard to veteran status, uniformed service member status, race, colour, religion, sex, national origin, age, physical or mental disability, genetic information or any other category protected by applicable national, federal, state, or local laws.